Privacy Policy

Effective date: 18 October 2026

At Belamour Journeys, trust is an important part of every journey we arrange.

When you ask us to assist with a visa, flight, hotel, travel insurance, transfer, safari, holiday, pilgrimage, group journey, conference or other travel service, you may need to share personal information with us. We recognise the responsibility that comes with handling that information.

This Privacy Policy explains how Belamour Journeys collects, uses, stores, shares and protects personal data when you visit our website, contact us or use our travel services.

We process personal data in accordance with the Personal Data Protection Act, 2022 (Cap. 44), the Personal Data Protection (Personal Data Collection and Processing) Regulations, 2023, and other applicable laws and regulations of the United Republic of Tanzania.

Who We Are

Belamour Journeys is a Tanzania-based travel services company providing travel planning and coordination services including:

Visa assistance
Domestic and international flight ticketing
Hotel and accommodation reservations
Travel insurance
Airport transfers, car hire and chauffeur services
Holiday packages
Safari experiences
Pilgrimage and group travel
Conferences and MICE services
Tailor-made travel arrangements

For personal information that Belamour Journeys collects and determines how to use, Belamour Journeys acts as a data controller. In certain circumstances, we may also process information on behalf of another organisation or service provider.

Business name: Belamour Journeys
Registered legal name: Belamour Journeys
Location: Dar es Salaam, Tanzania
Telephone / WhatsApp: +255 763 972 540
Email: [email protected]

Scope of This Privacy Policy

This Privacy Policy applies when you:

Visit the Belamour Journeys website
Request a quotation
Complete an enquiry form
Contact us by telephone, WhatsApp, email or social media
Make a booking through Belamour Journeys
Request visa assistance
Purchase or request travel insurance
Request a flight or hotel reservation
Request airport transfers or transportation
Request a safari or holiday package
Join a group departure or pilgrimage
Participate in a conference or MICE programme coordinated through us
Request a tailor-made journey
Provide information on behalf of another traveller
Communicate with our team before, during or after a journey

This policy applies to personal information collected through our website and through other authorised Belamour Journeys communication channels.

Our Data Protection Principles

Belamour Journeys is committed to handling personal information responsibly. We aim to ensure that personal information is:

Processed lawfully, fairly and transparently
Collected for clear and legitimate purposes
Limited to information reasonably necessary for the service requested
Accurate and updated where appropriate
Kept only for as long as reasonably necessary or legally required
Handled in a manner that respects the rights of the individual
Protected through appropriate organisational and technical safeguards
Shared only where there is a legitimate and lawful reason
Transferred outside Tanzania only in accordance with applicable data-protection requirements

Personal Information We May Collect

The information we collect depends on the service you request.

Identity information

Full name
Date of birth
Gender or title where required for travel documentation
Nationality
Passport details
National identification information where necessary
Passport photographs
Copies of passports or other identification documents

Contact information

Telephone number
WhatsApp number
Email address
Residential or postal address where required
Emergency contact information

Travel information

Destination
Departure and return dates
Flight preferences
Booking references
Accommodation preferences
Rooming arrangements
Baggage requirements
Seating preferences
Meal preferences
Travel history where relevant
Previous visas where relevant
Travel itinerary
Group or family relationships relevant to the booking
Special travel requirements

Visa and immigration information

Where you request visa assistance, we may process information such as:

Passport information
Visa application information
Previous visa history
Travel history
Employment or business information
Financial supporting documents
Invitation letters
Family information
Accommodation and travel arrangements
Supporting documents required by an embassy, consulate, immigration authority or visa-processing centre

The specific information required depends on your nationality, destination, visa category and personal circumstances.

Booking and reservation information

We may process information relating to:

Flights
Hotels
Transfers
Safaris
Tours and excursions
Travel insurance
Conferences and MICE
Pilgrimages
Group travel
Holiday packages
Other travel services arranged through Belamour Journeys

Financial and payment information

Depending on the transaction, we may process:

Payment confirmations
Transaction references
Invoice information
Billing details
Refund information
Payment history

Belamour Journeys will never ask you to disclose your online banking password, PIN, OTP or other confidential banking security credentials.

Where payments are processed by a bank, mobile-money provider or another payment service provider, that provider may process your financial information according to its own privacy and security requirements.

Corporate and group information

For business, conference, pilgrimage and group arrangements, we may process:

Organisation name
Job title
Employer information
Delegate details
Participant lists
Rooming lists
Travel schedules
Contact details
Group requirements
Information supplied by a group leader, employer, church, institution or organisation arranging travel on your behalf

Communications

We may retain communications between you and Belamour Journeys, including:

Emails
WhatsApp messages
Enquiries
Quotations
Complaints
Feedback
Booking instructions
Requests relating to your journey
Responses provided by our team

Website and technical information

When you visit our website, limited technical information may be processed, including:

IP address
Browser type
Device type
Pages visited
General country or region
Referring website
Website performance information

This information may be used to maintain, secure and improve the website and understand how visitors use it.

Sensitive Personal Information

Travel services may occasionally require information that is more sensitive in nature. Depending on the service requested, this may include information relating to:

Health or medical conditions
Disability or accessibility requirements
Dietary requirements
Travel insurance medical information
Biometric or immigration information where required by the relevant authority
Family circumstances
Financial information supplied for visa purposes
Other sensitive information required by an insurer, embassy, immigration authority or travel provider

We only request sensitive information where it is reasonably necessary for the service you have requested, where you have provided it voluntarily, or where processing is otherwise permitted or required by applicable law.

We take particular care when handling passports, visa documents, medical information and financial supporting documents.

Information About Children

The Belamour Journeys website is not specifically directed at children. However, we arrange travel for families and groups that may include travellers under the age of 18.

Where information about a child is required for a flight, hotel, visa, insurance policy, safari, pilgrimage or other travel service, the information should normally be supplied by the child's parent, legal guardian or another person lawfully authorised to act on their behalf.

We may request evidence of parental or guardian authority where required by law, an airline, embassy, immigration authority, insurer or another travel provider.

We do not knowingly use children's personal information for direct marketing.

Booking on Behalf of Other Travellers

If you provide personal information about another person, for example a spouse, child, family member, employee, delegate, church member or fellow traveller, you are responsible for ensuring that you are authorised to provide that information to Belamour Journeys.

You should make the traveller aware that their information may be processed in accordance with this Privacy Policy.

For group travel, the group organiser should ensure that travellers understand how their personal information will be used for the purpose of arranging the journey.

How We Collect Personal Information

We may collect information in several ways.

Directly from you

For example, when you:

Request a quotation
Complete a website form
Send us a WhatsApp message
Send an email
Telephone us
Submit travel documents
Make a booking
Request visa assistance
Request travel insurance
Speak with our team

From someone acting on your behalf

This may include:

A family member
A group leader
An employer
A church
An institution
A corporate travel coordinator
A conference organiser
Another authorised representative

From travel and service providers

Where it is necessary to manage an existing booking, we may receive information from:

Airlines
Hotels
Insurers
Tour operators
Safari operators
Transport providers
Visa-processing centres
Embassies or consulates
Destination-management companies
Other suppliers involved in your travel arrangements

Through our website and digital services

Limited technical information may be collected when you use our website or interact with digital services connected to it.

How We Use Your Personal Information

We may use personal information to:

Respond to enquiries
Prepare quotations
Recommend appropriate travel options
Create and manage travel bookings
Issue or facilitate flight tickets
Reserve accommodation
Arrange transfers and transportation
Arrange safari experiences and holiday packages
Coordinate pilgrimages and group journeys
Arrange travel insurance
Assist with visa applications
Communicate with embassies or visa-processing centres where required
Coordinate conferences and MICE arrangements
Provide travel documentation
Communicate changes to existing arrangements
Provide customer support before, during and after travel
Process payments, invoices and refunds
Maintain accounting and business records
Prevent or investigate fraud or misuse
Resolve disputes or complaints
Meet legal, regulatory, tax and accounting obligations
Maintain and improve our services and website
Send marketing communications where permitted
Protect the safety, security and legitimate interests of Belamour Journeys, our clients and our service providers

We aim to collect and use only information reasonably necessary for legitimate travel, business or legal purposes.

Our Legal Basis for Processing

Depending on the circumstances, Belamour Journeys may process personal information on one or more lawful grounds.

Providing a service you have requested

For example, we cannot issue an airline ticket without providing the passenger's name and necessary travel information to the airline.

Taking steps before a booking or contract

For example, we may require your destination, travel dates and passenger numbers in order to prepare a quotation or proposal.

Your consent

Consent may be relied upon where appropriate, including for certain sensitive information or optional marketing communications.

Where processing is based on consent, you may withdraw that consent subject to applicable legal or contractual limitations.

Legal or regulatory obligations

We may need to process, retain or disclose certain information to comply with applicable laws, regulations, tax requirements, court orders or requests from competent authorities.

Legitimate business interests

Where permitted by law, we may process limited information necessary to operate and protect our business, provide customer service, prevent fraud, maintain records and improve our services, provided those interests do not unjustifiably override your rights.

Travel arrangements often require personal information to be shared with other organisations. Depending on the service you request, necessary information may be shared with:

Airlines and aviation partners

For reservations, ticketing, baggage requirements, seating, special assistance and other flight-related services.

Hotels and accommodation providers

For reservations, guest information, room requirements, meal arrangements, accessibility requests and other accommodation services.

Safari, tour and destination partners

Including safari operators, destination-management companies, guides and other providers required to deliver your itinerary.

Transport providers

Including airport-transfer companies, car-hire providers, chauffeurs, bus operators and other ground-transport suppliers.

Insurance providers

Where you request travel insurance or assistance connected with an insurance service.

Embassies, consulates and immigration authorities

Where information is required in connection with visa or immigration services.

Visa application centres

Where relevant to the visa application process.

Banks and payment providers

For processing, confirmation or reconciliation of payments and refunds.

Technology and business service providers

This may include authorised providers supporting:

Website hosting
Email
Communications
Cloud storage
Reservation systems
Accounting
Analytics
Cybersecurity
Business administration

Corporate clients, institutions and group organisers

Where your journey has been arranged or paid for by an employer, organisation, church, institution or authorised group organiser, we may provide limited booking-related information reasonably necessary to administer the journey.

Professional advisers and authorities

Information may be disclosed to lawyers, auditors, accountants, regulators, courts, law-enforcement bodies or other competent authorities where legally required or reasonably necessary.

We aim to disclose only the information reasonably necessary for the relevant purpose.

Belamour Journeys does not sell personal information to third parties.

International and Cross-Border Data Transfers

International travel naturally requires some personal information to move across national borders. For example, when you book a hotel outside Tanzania, information necessary to complete the reservation may need to be provided to the hotel or its booking provider.

Similarly, airlines, insurers, visa authorities, destination-management companies and other travel suppliers may operate systems outside Tanzania.

Where Belamour Journeys transfers personal information outside Tanzania, we will do so only for legitimate purposes connected to the service being provided and in accordance with applicable Tanzanian data-protection requirements.

Where a permit, authorisation, consent or other safeguard is required for a cross-border transfer, Belamour Journeys will take the steps required under applicable law.

We seek to limit international transfers to information reasonably necessary for delivering the requested travel service.

Where Your Information May Be Stored

Depending on the service and communication method used, personal information may be held in:

Authorised Belamour Journeys business records
Business email accounts
Authorised company devices
Secure cloud-based systems
Travel booking and reservation platforms
Accounting systems
Official business communication platforms
Systems operated by airlines, hotels, insurers and other providers involved in your booking

Access within Belamour Journeys should be limited to team members who reasonably require the information to perform their responsibilities.

Website Forms, Analytics and Cookies

When you complete a quotation, enquiry or other website form, the information you provide may be processed for the purpose of responding to your request and providing the relevant travel service.

The enquiry forms on this website do not store anything on a server. When you press send, your answers are formatted into a WhatsApp message or an email that opens on your own device, so you remain in control and nothing is transmitted until you send it yourself. Once sent, the message is handled as described in this policy.

We measure how the site is used with Plausible Analytics, a privacy-focused service that counts page views without cookies and without building a profile of you. It records the page visited, the country, and the kind of device and browser, all of it aggregated. Nothing it collects identifies you, and none of it is shared with advertisers.

The website loads fonts from Google Fonts, which may record your IP address as part of serving those files. No advertising or tracking cookies are set by this site.

Where cookies or similar technologies are used, they may include technologies necessary for:

Website functionality
Security
Remembering certain preferences
Understanding general website performance
Analytics
Other functions disclosed to you where applicable

Where legally required, optional cookies or similar technologies will only be used with the appropriate consent.

If advertising, remarketing, social-media tracking, additional analytics technologies or online payment services are introduced in future, our privacy and cookie information will be updated accordingly.

You can also manage certain cookies and website technologies through your browser settings.

Privacy at the Point of Enquiry

Forms on the Belamour Journeys website link to this Privacy Policy.

Submitting a travel enquiry does not automatically mean that you have agreed to receive unrelated promotional communications.

Where Belamour Journeys asks you to subscribe to marketing messages, newsletters, travel offers or promotional updates, the choice is presented separately from the information necessary to process your enquiry or booking.

WhatsApp, Email and Social Media

If you contact Belamour Journeys through WhatsApp, email, Instagram, Facebook or another third-party communication service, that provider may also process information connected with your account or communication. Those platforms operate according to their own privacy policies and terms.

We recommend that highly sensitive documents are sent only through communication channels confirmed by Belamour Journeys as official.

Always verify that you are communicating with an authorised Belamour Journeys contact before sending passports, bank statements, visa documents or other confidential records.

Payments and Financial Security

Belamour Journeys may provide approved payment instructions for confirmed travel arrangements.

Belamour Journeys will never ask you to disclose:

Your online banking password
Your ATM PIN
Your mobile-money PIN
Your OTP or authentication code
Other confidential credentials used to access your financial account

If you receive payment instructions that appear unusual, unexpected or different from previous instructions, contact Belamour Journeys through our published contact details before making payment.

Where a third-party payment provider processes a transaction, its own privacy and security terms may also apply.

Marketing Communications

We may occasionally communicate information about Belamour Journeys services, travel opportunities, group departures, promotions or relevant travel updates where:

You have agreed to receive such communications; or
The communication is otherwise permitted under applicable law.

You may ask us to stop sending promotional communications at any time.

Opting out of marketing will not prevent us from sending necessary communications relating to:

An existing booking
Payment
A visa application
Travel insurance
A flight schedule
A hotel reservation
A group journey
Any other travel service you have requested

We do not sell client contact information to advertisers.

How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or where a longer period is required by law.

The appropriate retention period may depend on:

The type of information
The service provided
Whether a booking was completed
Legal and regulatory requirements
Tax and accounting obligations
Insurance requirements
Supplier requirements
The need to resolve complaints or disputes
The sensitivity of the information

Passport copies, visa-supporting documents and other sensitive travel records should not be retained indefinitely where there is no legitimate reason to continue holding them.

Booking, transaction and accounting records may need to be retained for longer periods where required by law.

Marketing information may be retained until you withdraw your consent or request that the relevant communications stop, subject to any records reasonably required to demonstrate your preference.

At the end of the applicable retention period, information will be securely deleted, destroyed, anonymised or otherwise disposed of as appropriate.

How We Protect Personal Information

Belamour Journeys takes reasonable and appropriate steps to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Unauthorised disclosure
Destruction

Security measures may include:

Access controls
Password protection
Appropriate secure-storage practices
Limiting access to authorised personnel
Confidentiality requirements
Secure disposal procedures
Appropriate technical and organisational safeguards

Our team members and authorised service providers are expected to handle personal information only for legitimate business purposes.

However, no internet transmission, email service, messaging platform or electronic-storage system can be guaranteed to be completely secure. Clients should therefore exercise care when transmitting sensitive documentation and use only communication channels confirmed by Belamour Journeys.

Personal Data Breaches

If Belamour Journeys becomes aware of a personal-data security incident, we will assess the situation and take appropriate steps to contain, investigate and address it.

Where notification to the Personal Data Protection Commission, affected individuals or another competent authority is required by applicable law, we will make the appropriate notification in accordance with the applicable requirements.

Your Data Protection Rights

Subject to applicable law and any lawful limitations, you may have the following rights in relation to your personal information.

Right to be informed

You have the right to understand how and why your personal information is collected and processed.

Right of access

You may ask whether Belamour Journeys holds personal data about you and request access to that information.

Right to rectification

You may request correction of information that is inaccurate, incomplete or out of date.

Right to erasure or destruction

Where applicable, you may request deletion or destruction of personal information where there is no lawful or legitimate reason for Belamour Journeys to continue retaining it.

Right to restrict processing

You may request that the use of your personal information be limited in circumstances recognised by applicable law.

Right to data portability

Where applicable, you may request personal information in a form that enables it to be transmitted or transferred to another environment or service provider.

Right to object

You may object to certain processing activities where permitted by law, including certain forms of direct marketing.

Right to withdraw consent

Where processing is based on your consent, you may withdraw that consent. Withdrawal of consent does not invalidate processing lawfully undertaken before the withdrawal.

Rights relating to automated decision-making

You may exercise rights provided under applicable law where significant decisions are made solely through automated processing.

Right to make a complaint

You may raise a complaint with Belamour Journeys or, where appropriate, with the Personal Data Protection Commission.

Right to seek compensation

Where provided by applicable law, you may have a right to seek compensation where damage has resulted from unlawful processing.

Rights relating to a deceased data subject

Certain rights relating to personal data may, where provided under applicable law, be exercisable or transmitted in relation to a deceased data subject.

To exercise a privacy right, contact us using the details provided in this Privacy Policy.

We may need to verify your identity before acting on a request to ensure personal information is not disclosed, altered or deleted at the request of an unauthorised person.

Certain rights may be limited where Belamour Journeys is legally required to retain information or where another lawful exception applies.

Automated Decision-Making and Profiling

Belamour Journeys does not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on travellers.

Travel recommendations, quotations, visa support and booking arrangements involve human review and communication with our team and relevant service providers.

If this changes in future, this Privacy Policy will be updated accordingly.

Third-Party Websites and Services

Our website may contain links to independent external websites or services, including:

Airlines
Hotels
Insurers
Tourism providers
Visa authorities
Payment providers
Social-media platforms
Travel suppliers
Other relevant organisations

Once you leave the Belamour Journeys website, the privacy practices of the third-party website or service apply. Belamour Journeys is not responsible for the privacy practices of independent third-party websites.

We encourage travellers to review the relevant privacy information before submitting personal information directly to another organisation.

Complaints and Privacy Concerns

If you have questions or concerns about how Belamour Journeys handles your personal information, we encourage you to contact us so that we can review and respond to your concern.

Belamour Journeys
Dar es Salaam, Tanzania
Telephone / WhatsApp: +255 763 972 540
Email: [email protected]

You may also have the right to raise a complaint with the Personal Data Protection Commission (PDPC) of Tanzania in accordance with applicable law.

Changes to This Privacy Policy

Travel services, technology and legal requirements may change over time. We may therefore update this Privacy Policy where necessary to reflect:

Changes to our services
Changes in how personal information is processed
New technology
New service providers
New website functionality
Legal or regulatory developments

The latest version will be published on this page together with its current effective or last-updated date.

Where a change materially affects how we use personal information, we will take reasonable steps to provide additional notice where appropriate.

Contact Us

Questions about your privacy?

If you would like to know more about how Belamour Journeys handles personal information, exercise one of your data-protection rights or raise a privacy concern, please contact us.