Terms & Conditions

Effective date: 18 October 2026

These Terms & Conditions apply to travel services arranged, booked, coordinated or supplied through Belamour Journeys.

They are designed to explain clearly the responsibilities of Belamour Journeys, the traveller, the person making the booking and the third-party suppliers involved in providing your journey.

By requesting that we confirm a booking, making a deposit or other payment, approving a travel proposal, accepting an itinerary, or otherwise instructing Belamour Journeys to proceed with travel arrangements, you confirm that you have read and accepted these Terms & Conditions.

If you make a booking on behalf of other travellers, you confirm that you are authorised to accept these terms on their behalf and that you will ensure they receive all relevant booking information.

Please read these terms carefully before making payment.

About Belamour Journeys

Belamour Journeys is a Tanzania-based travel services company providing and coordinating services including:

• Visa assistance
• Domestic and international flight ticketing
• Hotel and accommodation reservations
• Travel insurance
• Airport transfers
• Car hire and chauffeur services
• Holiday packages
• Safari experiences
• Tours and excursions
• Pilgrimages
• Group travel
• Conferences and MICE services
• Tailor-made travel arrangements
• Business name: Belamour Journeys
• Location: Dar es Salaam, Tanzania
• Telephone / WhatsApp: +255 763 972 540
• Email: [email protected]

Our Role in Your Booking

The role of Belamour Journeys depends on the travel service being arranged.

For some services, Belamour Journeys acts as an agent or intermediary, arranging travel services supplied by third parties such as airlines, hotels, insurers, transport companies, safari operators, tour providers and other travel suppliers.

In those circumstances, the contract for the underlying service may be between you and the relevant supplier, and that supplier's terms and conditions will apply in addition to these Terms & Conditions.

For certain Belamour packages, group journeys, safaris, events or tailor-made arrangements, Belamour Journeys may combine or coordinate several services under a single proposal.

Where applicable, your quotation, proposal, invoice or booking confirmation will explain the services being provided and any important supplier conditions.

Belamour Journeys remains responsible for performing the services that it has expressly agreed to perform with reasonable care and professionalism.

Supplier Terms & Conditions

Many travel services are provided by independent third-party suppliers.

These may include:

• Airlines
• Hotels
• Resorts
• Safari lodges
• Camps
• Tour operators
• Destination-management companies
• Transport providers
• Car-hire companies
• Cruise or ferry operators
• Insurers
• Visa application centres
• Embassies or consulates
• Event venues
• Activity providers
• Other travel suppliers

Their terms may govern matters such as:

• Cancellations
• Refunds
• Date changes
• Name changes
• Baggage
• Check-in requirements
• Hotel deposits
• No-shows
• Minimum stays
• Insurance benefits
• Activity restrictions
• Supplier liability
• Refund processing times

By confirming a booking that includes a third-party service, you agree to comply with the applicable supplier conditions.

Where important restrictions are known to us, Belamour Journeys will endeavour to bring them to your attention before confirmation.

Quotations & Proposals

Unless otherwise stated, quotations and travel proposals are provided without obligation.

A quotation is based on information and availability existing at the time it is prepared.

Travel prices may change because of:

• Airline fare changes
• Exchange-rate movements
• Hotel availability
• Room-category availability
• Supplier price changes
• Fuel surcharges
• Government taxes
• Airport taxes
• Tourism levies
• Park and conservation fees
• Visa fees
• Insurance premiums
• Seasonal pricing
• Changes in passenger numbers
• Changes in itinerary

Unless expressly stated that a price has been secured, a quotation does not guarantee availability or price.

A quotation may include a validity deadline. If no validity period is stated, price and availability remain subject to reconfirmation at the time you instruct us to proceed.

Starting Prices & Website Prices

Prices displayed on the Belamour Journeys website as "From," "Starting From," "Per Person," or similar wording are indicative starting prices unless expressly described as fixed.

Final pricing may depend on:

• Travel dates
• Season
• Number of travellers
• Room occupancy
• Flight availability
• Cabin class
• Accommodation category
• Selected activities
• Residency or citizenship status where relevant
• Supplier availability
• Exchange rates
• Applicable taxes and fees

A personalised quotation will confirm the price applicable to your requested journey.

Website prices may change without prior notice until a booking has been confirmed.

Currency & Exchange Rates

Travel services may be priced in currencies including Tanzanian Shillings, United States Dollars or another supplier currency.

Where Belamour converts a supplier cost from one currency to another, the amount may be based on the exchange rate available at the relevant time.

Exchange-rate movements may therefore affect the final amount payable until the relevant booking has been confirmed and paid.

Bank charges, correspondent-bank fees, card charges or currency-conversion charges imposed by third parties are the responsibility of the traveller unless expressly stated otherwise.

Obvious Pricing or Typographical Errors

We take reasonable care when preparing quotations and publishing travel information.

However, an obvious pricing, calculation, typographical or technical error does not automatically require Belamour Journeys or a supplier to provide a service at the incorrect price.

If an error is identified before your booking is confirmed, we will provide the corrected information and allow you to decide whether to proceed.

If a material error is identified after payment but before the affected service has been supplied, we will discuss the available options with you in accordance with applicable law and supplier conditions.

Making a Booking

A request for a quotation does not create a confirmed booking.

Your booking becomes confirmed when the required conditions stated in your quotation, invoice or booking communication have been satisfied.

These may include:

• Written approval of the itinerary or service
• Accurate traveller information
• Payment of the required deposit
• Full payment where required
• Supplier confirmation
• Acceptance of these Terms & Conditions
• Acceptance of any additional supplier or package-specific terms

Belamour Journeys will provide confirmation once the relevant arrangements have been secured.

Until confirmation is issued, availability remains subject to change.

Electronic Bookings & Communications

Bookings may be discussed, approved and confirmed electronically.

This may include communication through:

• Email
• WhatsApp
• Website forms
• Electronic invoices
• Other authorised Belamour communication channels

An electronic instruction from you to proceed with a booking may be treated as your booking authority.

Payment of a deposit or full amount after receiving a quotation or invoice may also constitute acceptance of the booking and applicable terms.

You are responsible for ensuring that the email address and telephone number provided to us are accurate and monitored.

Lead Traveller & Group Organiser

Where one person makes a booking for multiple travellers, that person will ordinarily be treated as the lead traveller or booking contact.

The lead traveller is responsible for:

• Providing accurate information for all travellers
• Communicating booking information to the group
• Ensuring travellers understand applicable conditions
• Providing payments by the applicable deadlines
• Communicating changes to Belamour
• Ensuring travellers understand passport, visa, insurance and health requirements

For larger groups, churches, organisations, institutions or corporate bookings, an authorised group coordinator may perform this role.

Information provided by the lead traveller will be treated as information provided with appropriate authority unless Belamour is informed otherwise.

Traveller Names & Personal Details

Passenger names must be provided exactly as shown on the passport or other travel document that will be used for the journey.

This is particularly important for airline reservations.

You are responsible for checking:

• Full names
• Spelling
• Date of birth
• Gender or title where required
• Passport information
• Nationality
• Travel dates
• Route
• Other booking details

Corrections after ticketing or supplier confirmation may result in fees, fare differences or, in some cases, the need to make a completely new booking.

Some suppliers do not permit name changes.

Belamour Journeys is not responsible for additional costs arising from incorrect information originally supplied by the traveller or booking contact.

Checking Your Travel Documents

You must check all documents we send you as soon as they are received.

These may include:

• Flight tickets
• Hotel vouchers
• Insurance certificates
• Transfer confirmations
• Safari itineraries
• Visa documents
• Group itineraries
• Tour vouchers

If anything appears incorrect, notify Belamour Journeys immediately.

Failure to report an obvious error promptly may reduce the options available to correct it and may result in additional costs.

Payments

Payment instructions will be provided on an official Belamour Journeys invoice or authorised communication.

Depending on the booking, payment may be accepted through:

• Bank transfer
• Mobile money
• Other approved payment methods

Always verify payment details before sending money.

Belamour Journeys will never ask you to disclose your banking password, PIN or OTP.

A booking is not considered paid until funds have been received and cleared through the applicable payment channel.

Any bank or transfer charges must be borne by the payer unless otherwise agreed.

Deposits

Some bookings may require a deposit before reservations can be secured.

The quotation or invoice will explain:

• The deposit amount
• The payment deadline
• Whether the deposit is refundable or non-refundable
• When the remaining balance is due

A deposit may become non-refundable where Belamour or a supplier has already committed funds or incurred costs to secure the booking.

Payment of a deposit constitutes your instruction for Belamour to proceed with the arrangements described in the accepted quotation, subject to the terms communicated for that booking.

Instalment Payments

Selected group departures, packages or other travel arrangements may allow payment in instalments.

Where instalments are offered:

• The payment schedule will be communicated in advance
• Payments must be made by the specified deadlines
• Supplier commitments may be made using earlier instalments
• Certain payments may become non-refundable once committed
• Failure to meet the payment schedule may affect the booking

An instalment arrangement does not remove the traveller's obligation to pay the full confirmed balance unless the booking is validly cancelled in accordance with the applicable cancellation conditions.

Final Payment

The full balance must be paid by the deadline stated on the invoice, quotation or payment schedule.

Failure to make payment on time may result in:

• Loss of reserved space
• Airline fare changes
• Hotel cancellation
• Supplier cancellation
• Loss of deposit
• Cancellation charges
• Repricing of the booking

If a supplier releases a reservation because payment was not received by the required deadline, any new booking will be subject to current availability and pricing.

Service & Administration Fees

Belamour Journeys may charge reasonable service, consultation, administration or handling fees for services including:

• Visa assistance
• Ticket issuance
• Ticket changes
• Ticket cancellations
• Refund processing
• Complex itinerary preparation
• Group coordination
• Document preparation
• Other agreed professional services

Where applicable, these fees will be disclosed before the relevant service is confirmed.

Belamour service fees are separate from charges imposed by airlines, embassies, insurers, hotels or other suppliers.

Where professional work has already been carried out, the related Belamour service fee may remain non-refundable even where the underlying travel service is cancelled, subject always to applicable law and the conditions disclosed to the client.

Changes Requested by You

If you wish to change a confirmed booking, contact Belamour Journeys as soon as possible.

Requested changes may include:

• Travel dates
• Flights
• Passenger names
• Hotels
• Room categories
• Destinations
• Safari itinerary
• Activities
• Transfers
• Group participation

Changes are subject to availability and supplier rules.

You may be required to pay:

• Supplier change penalties
• Fare differences
• Rate differences
• Additional taxes
• Additional booking costs
• Belamour administration or service fees where disclosed

A requested change is not confirmed until Belamour and the relevant supplier confirm the revised arrangements.

Cancellations Requested by You

All cancellation requests should be communicated to Belamour Journeys in writing.

The effective cancellation date will normally be the date on which Belamour receives the cancellation request during reasonable business processing time.

Cancellation charges depend on the service booked.

They may include:

• Airline penalties
• Non-refundable fares
• Hotel penalties
• Safari operator charges
• Park or conservation costs already committed
• Non-refundable deposits
• Visa service fees
• Insurance fees
• Transport costs
• Event or venue commitments
• Group-booking penalties
• Belamour service fees already earned
• Other supplier costs already incurred

Your quotation, booking confirmation or supplier conditions may contain additional cancellation rules specific to your booking.

Refunds

Eligibility for a refund depends on:

• The service booked
• Supplier terms
• Fare conditions
• Cancellation timing
• Whether the booking was used in whole or in part
• Whether funds are recoverable from the supplier
• Applicable law

Where Belamour acts as an intermediary, supplier refunds may first need to be received from the supplier before the recoverable amount can be passed to the traveller.

Refund processing times may therefore differ between bookings.

Some suppliers may offer:

• Cash refunds
• Partial refunds
• Travel credits
• Vouchers
• Rebooking options

Non-refundable supplier amounts cannot ordinarily be refunded by Belamour unless required by applicable law.

Belamour will explain the known refund position and any applicable processing or service fee before submitting a refund request where reasonably possible.

No-Shows

Failure to use a confirmed service without cancelling in advance may be treated as a no-show.

This can apply to:

• Flights
• Hotels
• Transfers
• Tours
• Safaris
• Activities
• Appointments
• Events

No-show bookings are frequently non-refundable.

For airline tickets, missing one flight sector may also result in the airline automatically cancelling remaining sectors on the same ticket.

Travellers should contact Belamour immediately if they believe they may miss a booked service.

Changes or Cancellations by a Supplier

Airlines, hotels and other travel suppliers may occasionally make changes after confirmation.

Examples include:

• Flight schedule changes
• Flight cancellation
• Aircraft changes
• Hotel substitution
• Room changes
• Venue changes
• Tour rescheduling
• Transport substitutions
• Changes to opening hours
• Changes to government or parking regulations

Where Belamour becomes aware of a significant change, we will endeavour to notify you as soon as reasonably practical.

Where options are available, we will assist in communicating the alternatives offered by the supplier.

Any refund, rebooking or compensation entitlement will depend on the applicable supplier conditions and law.

Changes to Belamour Packages or Itineraries

Travel itineraries may sometimes require reasonable adjustment because of circumstances such as:

• Weather
• Road conditions
• Flight changes
• Wildlife movement
• Park regulations
• Supplier availability
• Safety considerations
• Government restrictions
• Events outside reasonable control

Where a material element of a Belamour-arranged package must change, we will endeavour to provide a suitable alternative where reasonably possible.

Minor adjustments that do not materially change the overall character of the journey may be made where operationally necessary.

Force Majeure & Events Beyond Reasonable Control

Travel can be affected by events outside the reasonable control of Belamour Journeys or its suppliers.

These may include:

• Severe weather
• Flooding
• Earthquakes
• Natural disasters
• Epidemics or pandemics
• War
• Terrorism
• Civil unrest
• Political instability
• Government action
• Border closure
• Airspace closure
• Airport closure
• Strikes
• Industrial disputes
• Transport disruption
• Infrastructure failure
• Supplier insolvency
• Unexpected safety or security events
• Other extraordinary circumstances beyond reasonable control

Where such an event affects your journey, Belamour Journeys will make reasonable efforts to assist with alternative arrangements.

However, additional costs imposed by suppliers or arising from the disruption may remain the traveller's responsibility unless recoverable from the supplier, insurer or another responsible party.

Nothing in this clause removes any rights that cannot lawfully be excluded.

Flight Bookings

Airline tickets are subject to the fare rules and conditions of the airline.

Before ticketing, travellers should check:

• Passenger names
• Route
• Travel dates
• Departure times
• Baggage allowance
• Cabin class
• Change conditions
• Cancellation conditions

Airline fares can change until ticketing is completed.

Once a ticket has been issued, changes may attract:

• Airline penalties
• Fare differences
• Tax differences
• Belamour handling fees where disclosed

Some tickets are entirely non-refundable or non-changeable.

Flight Schedules

Flight times may change after ticketing.

Travellers are responsible for monitoring their journey and checking the latest schedule before departure.

Where Belamour receives an airline schedule-change notice, we will endeavour to pass the information to the contact details held on the booking.

Belamour is not responsible where an airline changes a schedule without notifying us or where the traveller cannot be reached using the contact information provided.

Check-In & Airport Arrival

Travellers are responsible for arriving at the airport with sufficient time to complete:

• Airline check-in
• Security
• Immigration
• Baggage procedures
• Boarding

Airlines may refuse boarding to passengers who arrive late.

Missed flights caused by late arrival are generally treated according to the airline's fare and no-show rules.

Any resulting rebooking, accommodation, transportation or other costs may be the traveller's responsibility.

Connecting Flights & Separate Tickets

Where an itinerary contains connecting flights, sufficient connection time should be considered.

Additional risk may arise where flights are booked on separate tickets.

If an earlier flight is delayed and causes a traveller to miss a separately ticketed onward flight, the second airline may not be required to rebook the passenger without charge.

Where Belamour recommends a particular connection, we will take reasonable care in preparing the itinerary, but airport delays, immigration queues and supplier disruptions remain outside our direct control.

Baggage

Baggage allowances differ according to airline, route, aircraft, fare type and cabin class.

The traveller is responsible for complying with the baggage allowance applicable to their confirmed ticket.

Charges for:

• Excess baggage
• Additional checked baggage
• Oversized baggage
• Sporting equipment
• Special baggage

are normally payable by the traveller unless expressly included.

Baggage claims for loss, delay or damage are ordinarily handled by the airline and, where applicable, the traveller's insurer.

Passport Requirements

Every traveller is responsible for travelling with a valid passport or other acceptable travel document.

Passport validity requirements differ between destinations and may change.

Some destinations require:

• Six months or more passport validity
• A minimum number of blank passport pages
• Specific passport types
• Additional documents for minors

Travellers should ensure that their travel documents meet the requirements of every country they will enter or transit.

Visas & Immigration Requirements

Visa and immigration requirements depend on factors including:

• Nationality
• Passport type
• Residence status
• Destination
• Transit route
• Purpose of travel
• Length of stay

Where Belamour provides visa assistance, our role is to help the traveller prepare and organise the application according to the available requirements.

The final decision to:

• Issue a visa
• Refuse a visa
• Request additional documents
• Conduct an interview
• Request biometrics
• Determine processing time
• Grant entry at the border

belongs solely to the relevant embassy, consulate, immigration authority or other competent authority.

Belamour Journeys cannot guarantee visa approval.

Visa Processing Times

Visa processing times are controlled by the relevant authority and may change without notice.

Any processing period communicated by Belamour is an estimate based on available information and does not constitute a guarantee.

Travellers are strongly encouraged to begin visa preparation sufficiently in advance.

Belamour is not responsible for losses caused solely by an embassy, immigration authority or visa-processing centre taking longer than expected, provided Belamour has performed the agreed assistance with reasonable care.

Visa Fees & Refusals

Visa application charges may include:

• Government or consular fees
• Visa-centre fees
• Biometric fees
• Courier charges
• Appointment charges
• Belamour professional service fees

Unless the relevant authority provides otherwise, government and application fees are generally not refundable simply because a visa application is refused.

Belamour professional fees relate to the assistance provided and do not purchase or guarantee a successful visa outcome.

Information Supplied for Visa Applications

Applicants are responsible for ensuring that information and supporting documentation supplied for a visa application are:

• Accurate
• Genuine
• Complete
• Current
• Consistent

Belamour Journeys will not knowingly submit false, fraudulent or misleading documents.

If we reasonably believe information is fraudulent, altered or unlawfully obtained, we may refuse or stop providing visa assistance.

Entry at the Destination

Holding a valid visa does not necessarily guarantee entry into a country.

Final admission is generally determined by immigration or border authorities at the point of entry.

Travellers must comply with all applicable entry conditions.

Belamour cannot accept responsibility for refusal of entry resulting from circumstances outside our control.

Transit Requirements

Some journeys require transit visas, airport transit visas or other transit documentation even where the traveller does not intend to leave the airport.

Travellers should ensure they meet requirements for every country through which they transit, not only the final destination.

Belamour will provide reasonable guidance where visa assistance forms part of the service, but the traveller remains responsible for holding the required documentation.

Health & Entry Requirements

Travellers are responsible for checking the current health and entry requirements relevant to their journey.

These may include:

• Vaccination requirements
• Yellow fever documentation
• Health declarations
• Medical certificates
• Destination-specific health rules

Requirements can change with limited notice.

Travellers should obtain professional medical advice where necessary before travel.

Belamour Journeys does not provide medical advice.

Fitness to Travel

Travellers are responsible for considering whether they are physically and medically fit for the journey they are booking.

Certain trips may involve:

• Long flights
• Long road journeys
• Walking
• Uneven ground
• High altitude
• Boat travel
• Safari activities
• Remote locations
• Hot or demanding environments

Where a traveller has a condition that may materially affect participation, they should obtain appropriate professional medical advice before travelling.

Accessibility & Special Assistance

Please tell us about relevant accessibility or assistance requirements before booking.

This may include:

• Wheelchair assistance
• Reduced mobility
• Medical equipment
• Special seating requirements
• Accessible rooms
• Dietary requirements

Belamour will communicate reasonable requests to the relevant supplier.

However, fulfilment remains subject to supplier capability, confirmation and destination infrastructure.

Travel Insurance

We strongly recommend suitable travel insurance for international travel, and insurance may be mandatory for certain:

• Destinations
• Visa applications
• Entry requirements
• Tours
• Activities

Depending on the journey, travellers should consider cover for:

• Emergency medical treatment
• Medical evacuation
• Repatriation
• Trip cancellation
• Trip interruption
• Travel delays
• Baggage
• Personal liability
• Activities undertaken during the journey

Insurance policies are governed by the terms, conditions, exclusions and benefit limits of the insurer.

Belamour does not determine insurance claims.

Mandatory Destination Insurance

Certain destinations may require travellers to purchase specific mandatory inbound insurance.

It is the traveller's responsibility to comply with current destination requirements.

Where Belamour assists with mandatory insurance such as Tanzania Mainland or Zanzibar inbound insurance, the policy remains subject to the terms of the issuing insurer and applicable regulations.

Insurance Claims

If an insured event occurs, the traveller should follow the claims and emergency instructions stated in the insurance policy.

Travellers should retain relevant documentation such as:

• Receipts
• Medical reports
• Police reports
• Airline reports
• Baggage reports
• Booking confirmations
• Other supporting evidence

Belamour may provide reasonable administrative guidance where appropriate, but the insurer is responsible for assessing and determining the claim.

Hotel & Accommodation Bookings

Hotel reservations are subject to the conditions of the hotel or booking provider.

These may include:

• Check-in and check-out times
• Cancellation deadlines
• No-show charges
• Minimum stays
• Meal plans
• Child policies
• Extra-bed rules
• Security deposits
• Resort fees
• Local taxes
• Tourist taxes

Unless expressly included in your quotation, personal incidental expenses are payable directly by the traveller.

Hotel Categories & Star Ratings

Hotel classifications and star ratings may differ between countries.

A four-star property in one destination may not offer exactly the same facilities or standard as a four-star property elsewhere.

Photographs and descriptions are intended to represent the property reasonably, but individual rooms, views, décor and facilities may vary.

Room Requests

Requests such as:

• Connecting rooms
• Adjoining rooms
• Particular floors
• Specific views
• Early check-in
• Late check-out
• Particular bed types

will be communicated where possible but cannot be guaranteed unless specifically confirmed by the hotel.

Accommodation Substitutions

If a confirmed accommodation provider becomes unavailable because of circumstances outside reasonable control, a comparable alternative may be proposed.

For Belamour-arranged packages, we will endeavour to ensure that any replacement is reasonably comparable in location and standard where possible.

Airport Transfers & Private Transportation

Travellers must provide accurate:

• Flight details
• Arrival times
• Departure times
• Pick-up addresses
• Passenger numbers
• Luggage information

Where a transfer is timed around a flight, the transport provider may monitor the flight where that service is available.

Waiting-time rules may apply.

Additional charges may arise from significant delays, route changes, additional stops or additional waiting where these are not included in the booking.

Vehicle Types

Vehicle images or categories shown on our website are illustrative unless a specific make and model has been confirmed.

The actual vehicle supplied may differ while remaining reasonably suitable for:

• Passenger numbers
• Luggage requirements
• Route
• Service category

Larger groups may be transported using vans, minibuses, coaches or multiple vehicles according to operational requirements.

Car Hire

Where self-drive car hire is arranged, the traveller must comply with the rental company's terms.

These may include requirements relating to:

• Driving licence
• Minimum age
• Security deposit
• Fuel policy
• Insurance
• Excess
• Mileage
• Geographic restrictions
• Vehicle damage
• Traffic penalties

Fines, traffic offences and damage not covered by the rental agreement remain the responsibility of the driver or renter.

Safari Experiences

Safari itineraries are affected by the natural environment.

Wild animals move freely and wildlife sightings cannot be guaranteed.

Neither Belamour nor a safari provider can guarantee:

• Particular animal sightings
• Predator sightings
• Migration locations
• River crossings
• Specific wildlife behaviour

Experienced guides will use their professional knowledge to maximise wildlife-viewing opportunities, but safari remains a natural and unpredictable experience.

Safari Itinerary Changes

Road conditions, weather, wildlife movement, park regulations, flight schedules and safety considerations can affect safari itineraries.

Reasonable changes may be made where necessary to protect traveller safety or preserve the overall quality of the journey.

Safari Accommodation

Safari lodges and camps may be located in remote areas.

Facilities, electricity, internet connectivity, mobile-network coverage and other services may differ from urban hotels.

This is part of the nature of remote safari travel.

Where a named safari lodge becomes unavailable, a comparable alternative may be proposed.

Safari Flights & Luggage

Light-aircraft safari flights may have stricter baggage limits than international airlines.

Soft-sided luggage may be required.

Travellers will be informed of known baggage restrictions relevant to confirmed safari flights.

Excess luggage may require additional arrangements at the traveller's cost.

Tours, Excursions & Activities

Optional activities and excursions may be subject to:

• Weather
• Minimum participation
• Age limits
• Health restrictions
• Safety requirements
• Local operating conditions

Travellers must follow safety instructions provided by activity operators.

Activities involving inherent physical risk should only be undertaken where the traveller considers themselves able to participate safely.

Holiday Packages

A package may combine services such as:

• Flights
• Accommodation
• Transfers
• Tours
• Activities
• Insurance
• Other arrangements

The inclusions and exclusions stated in the specific package quotation form part of your booking conditions.

A service is not included simply because it appears on another Belamour package or website page.

Always refer to the confirmed itinerary and quotation for the exact services purchased.

Package Inclusions & Exclusions

Package inclusions will be stated in the applicable proposal.

Unless specifically included, travellers should not assume that a package includes items such as:

• Visa fees
• Travel insurance
• Personal expenses
• Tips
• Alcohol
• Optional excursions
• Laundry
• Baggage charges
• Local tourism taxes
• Resort fees
• Meals not stated
• Activities not listed
• Single-room supplements

Group Departures

Group departures may depend on:

• Minimum participant numbers
• Airline group conditions
• Hotel allocation
• Supplier availability
• Visa requirements
• Operational considerations

Where a minimum group size applies, this will be communicated where relevant.

If insufficient numbers materially affect the feasibility of the trip, Belamour may:

• Reprice the journey
• Propose adjusted arrangements
• Offer an alternative date
• Cancel the group departure

Where a departure is cancelled by Belamour because required minimum numbers are not met, applicable recoverable amounts will be handled according to the booking terms and supplier commitments.

Changes in Group Size

Group pricing often depends on the number of travellers.

If participant numbers reduce after pricing has been calculated, the cost per remaining traveller may increase because fixed costs are being shared among fewer people.

These may include:

• Coaches
• Guides
• Group transfers
• Meeting rooms
• Safari vehicles
• Group rates
• Tour services

Where group size changes materially, Belamour may issue a revised quotation.

Group Leaders & Coordinators

A group leader or coordinator may communicate with Belamour on behalf of travellers.

The group leader should ensure that:

• Travellers receive the itinerary
• Names and documents are correct
• Payments are collected or submitted on time
• Travellers understand visa requirements
• Relevant medical and accessibility requirements are communicated
• Changes are communicated promptly

Belamour may rely on authorised instructions received from the appointed group leader.

Pilgrimage Travel

Pilgrimage journeys may include religious, historical and cultural sites whose accessibility, opening hours or availability can change.

Entry to particular sites may be affected by:

• Religious observances
• Security measures
• Government decisions
• Local events
• Crowd restrictions
• Site closures

Where a planned site becomes unavailable, Belamour will endeavour to provide a suitable alternative where reasonably possible.

Conferences & MICE Services

Conference and MICE arrangements may include:

• Venue sourcing
• Meeting rooms
• Delegate accommodation
• Flights
• Transfers
• Catering
• Equipment
• Registration support
• Group movements
• Activities
• On-site coordination

Event-specific proposals may contain additional payment, cancellation and supplier terms.

Those specific event conditions form part of the contract once approved.

Venue & Event Damage

Clients and delegates are responsible for complying with venue rules.

Where a venue charges Belamour for damage, loss or extraordinary cleaning attributable to a client, delegate or group member, the responsible client or contracting organisation may be required to reimburse the applicable amount.

Children & Minors

Travel with children may require additional documentation.

Depending on the destination, this may include:

• Birth certificates
• Parental consent letters
• Guardianship documents
• Additional immigration documentation

Parents or guardians are responsible for confirming current requirements before travel.

A child should not be booked as an unaccompanied minor unless the relevant airline or supplier expressly permits and confirms the applicable service.

Special Requests

We are happy to communicate reasonable special requests to travel suppliers.

These may include:

• Dietary requests
• Honeymoon arrangements
• Birthday arrangements
• Bed preferences
• Accessibility requests
• Seating preferences

Unless the supplier specifically confirms the request, it should not be treated as guaranteed.

Traveller Conduct

Travellers must behave responsibly and comply with:

• Applicable laws
• Airline instructions
• Hotel rules
• Park regulations
• Border requirements
• Supplier safety procedures
• Local customs where appropriate

Belamour or a supplier may refuse or discontinue a service where a traveller's behaviour:

• Threatens safety
• Causes serious disruption
• Harasses others
• Damages property
• Breaches applicable law
• Materially interferes with other travellers

Additional costs arising from such conduct may be charged to the responsible traveller.

Illegal & Restricted Items

Travellers are responsible for ensuring that baggage and personal belongings comply with:

• Airline rules
• Customs regulations
• Security requirements
• Import and export restrictions
• Destination laws

Belamour Journeys is not responsible for goods confiscated because they breach applicable law or supplier rules.

Personal Belongings

Travellers remain responsible for their own:

• Passports
• Money
• Mobile phones
• Cameras
• Jewellery
• Luggage
• Other personal belongings

Hotels, airlines and other suppliers may have separate procedures for lost or damaged property.

Where appropriate, travel insurance may provide relevant protection subject to the policy conditions.

Missed Services

Where a traveller misses a flight, transfer, tour, hotel night or other confirmed service because of:

• Late arrival
• Personal delay
• Incorrect documents
• Failure to follow instructions
• Failure to obtain a visa
• Other circumstances attributable to the traveller

the unused service may be non-refundable.

Any replacement arrangement will be subject to availability and additional cost.

Travel Advisories & Destination Conditions

Conditions at destinations may change.

Travellers should remain informed about matters that may affect their journey, including:

• Security
• Weather
• Health
• Political conditions
• Local laws
• Entry requirements

Belamour may provide information available to us but does not replace official government, immigration, health or security authorities.

Photographs, Descriptions & Website Information

We take reasonable care to ensure that website information is accurate.

However:

• Hotel rooms may differ from photographs
• Vehicles may differ from sample images
• Seasonal landscapes change
• Wildlife is unpredictable
• Facilities may change
• Suppliers may renovate or alter services

Photographs are primarily illustrative unless expressly stated otherwise.

Promotions & Special Offers

Promotional offers may have additional conditions, including:

• Booking deadlines
• Travel periods
• Minimum stays
• Limited availability
• Non-refundable payment
• Blackout dates

Where promotion-specific conditions conflict with general terms, the specific conditions disclosed for the promotion will apply to that booking, subject to applicable law.

Loyalty Programmes & Frequent-Flyer Benefits

Where applicable, travellers may provide loyalty-programme or frequent-flyer information.

The supplier determines:

• Eligibility
• Points earned
• Benefits
• Upgrades
• Expiry
• Redemption

Belamour cannot guarantee that a supplier will award points or benefits for a particular fare or booking.

Services Booked Independently

Belamour Journeys is not responsible for services that a traveller books independently outside the arrangements confirmed through Belamour.

This includes consequences arising from independently arranged:

• Flights
• Hotels
• Transfers
• Tours
• Activities
• Visas
• Insurance

Where an independently booked service disrupts a Belamour booking, any resulting amendment will be subject to availability and applicable costs.

Our Standard of Care

Belamour Journeys will use reasonable care and professional skill when providing the travel services it has agreed to provide.

Where Belamour acts as an intermediary, we select and communicate with suppliers in the course of arranging the requested service.

Independent suppliers remain responsible for performing the services they provide, subject to applicable law and contractual arrangements.

Limitation of Liability

To the extent permitted by law, Belamour Journeys is not responsible for loss arising solely from:

• Acts or omissions of an independent supplier over whom Belamour has no reasonable control
• Traveller error or negligence
• Incorrect information supplied by the traveller
• Failure to obtain necessary travel documents
• Events beyond reasonable control
• Services booked independently by the traveller

Where Belamour is legally responsible for a loss, liability will be determined according to the applicable law and the circumstances of the booking.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

Indirect or Consequential Loss

To the extent permitted by applicable law, Belamour Journeys will not be liable for indirect, remote or consequential business or personal losses that were not reasonably foreseeable when the booking was made.

This does not limit any liability that cannot lawfully be excluded.

Supplier Insolvency

If a third-party supplier becomes insolvent, ceases trading or is otherwise unable to provide a confirmed service, the traveller's rights may depend on:

• The supplier's terms
• Payment method
• Applicable law
• Insurance protection
• Any recovery available from the supplier

Belamour will provide reasonable assistance in identifying available options but cannot guarantee recovery of funds held by an independent supplier.

Complaints During Travel

If something goes wrong during your journey, please notify:

• Belamour Journeys; and
• The relevant supplier

as soon as reasonably possible.

Giving the supplier an opportunity to resolve a problem while you are still travelling can often prevent the issue from becoming more serious.

Keep relevant:

• Receipts
• Photographs
• Messages
• Reports
• Other supporting information

where appropriate.

Complaints After Travel

If an issue has not been resolved during your journey, please send Belamour a written complaint as soon as reasonably possible after your return.

Include:

• Booking reference
• Traveller name
• Details of the issue
• Relevant dates
• Supporting documents
• The outcome you are requesting

Belamour will review the matter and, where relevant, communicate with the applicable supplier.

Nothing in this process removes any right to pursue a complaint through a competent authority where applicable.

Privacy & Personal Data

Belamour Journeys processes personal information in accordance with our Privacy Policy and applicable data-protection law.

Travel arrangements may require personal information to be shared with:

• Airlines
• Hotels
• Insurers
• Embassies
• Visa centres
• Transport providers
• Safari operators
• Other suppliers

including suppliers located outside Tanzania.

Please read our Privacy Policy for more information about how personal data is collected, used, protected and shared.

Website Use

The Belamour Journeys website is provided for information, travel enquiries and access to our services.

You must not:

• Attempt to interfere with website security
• Introduce malicious software
• Use the website fraudulently
• Copy protected website content for unauthorised commercial purposes
• Misrepresent your identity when submitting an enquiry

We may update website content without prior notice.

Intellectual Property

Unless otherwise stated, the Belamour Journeys name, branding, written content, original graphics and other proprietary website material belong to Belamour Journeys or are used with appropriate permission.

Website content may not be copied, reproduced or used commercially without prior permission, except where permitted by law.

Third-party photographs, trademarks and property names remain the property of their respective owners.

External Links

The Belamour website may contain links to external websites.

External websites are operated independently and may have their own:

• Terms
• Privacy policies
• Security standards
• Booking conditions

Belamour Journeys is not responsible for the operation or content of independent third-party websites.

Electronic Communications & Notices

You agree that booking information and other travel communications may be provided electronically using the contact details supplied to us.

This may include:

• Quotations
• Invoices
• Tickets
• Vouchers
• Itineraries
• Payment information
• Schedule changes
• Other travel notices

You should notify Belamour promptly if your contact details change.

Changes to These Terms

Belamour Journeys may update these Terms & Conditions to reflect:

• Changes in law
• Changes in business operations
• New travel services
• Supplier practices
• Regulatory requirements

The version applying to an existing confirmed booking will ordinarily be the version in effect when the booking was accepted, together with any booking-specific conditions subsequently agreed by both parties or required by law.

The latest version will remain available on the website.

Booking-Specific Terms Take Priority

A particular quotation, package, supplier or event may have specific terms.

Where booking-specific terms have been clearly communicated and accepted, they will apply to that booking together with these general Terms & Conditions.

If there is a direct conflict, the more specific booking condition will ordinarily apply to that specific matter, subject to applicable law.

Entire Agreement

These Terms & Conditions, together with:

• The confirmed quotation
• Invoice
• Itinerary
• Booking confirmation
• Supplier conditions
• Any additional written terms agreed for the booking

form the basis of the relevant travel arrangement.

Severability

If any part of these Terms & Conditions is found by a competent authority to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

No Waiver

If Belamour Journeys does not immediately enforce a particular term, this does not necessarily mean that the term has been waived.

Any waiver must be considered in the specific circumstances in which it is given.

Applicable Consumer Rights

Nothing in these Terms & Conditions is intended to remove or restrict any consumer right that cannot lawfully be excluded under the laws applicable to the transaction.

Where mandatory law gives a traveller greater protection than these terms, the mandatory legal requirement will apply.

Governing Law

These Terms & Conditions are governed by the laws of the United Republic of Tanzania.

Resolving Disputes

Where a disagreement arises, Belamour Journeys encourages the parties first to attempt to resolve the matter through good-faith communication.

If the dispute cannot be resolved directly, either party may exercise any right available through:

• An applicable regulator
• Alternative dispute-resolution process
• Consumer-protection authority
• A court or other competent authority

in accordance with applicable law.

Contact Us

Questions about your booking or these terms?

If you have questions about these Terms & Conditions or a travel arrangement made through Belamour Journeys, please contact us.

• Belamour Journeys, Dar es Salaam, Tanzania
• Telephone / WhatsApp: +255 763 972 540
• Email: [email protected]

By confirming and paying for your booking, you acknowledge that you have had the opportunity to review the applicable travel arrangements, pricing and booking conditions.

From Dreams to Destinations.